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introduction: In recent years, with the rapid development of the Internet, the convenience of online information dissemination has also increased, but it has also brought new challenges. The problem of online rumors has become increasingly serious, causing a huge impact on social order and public interests. In order to maintain the clarity of cyberspace and the public interest, relevant state departments have taken a series of measures to crack down on online rumors. In this context, the international express industry, as a representative of global logistics, bears important responsibilities and obligations and plays a key role in the governance of online rumors.

1. Internet rumor problems faced by the international express delivery industry:

As a major global logistics and transportation hub, the international express delivery industry has business processes all over the world, involving multiple modes of transportation such as sea, air, and land, providing convenient services for global trade and economic development. However, with the development of the Internet, online rumors have also begun to affect the international express delivery industry.

• The damage caused by rumors to international express delivery: Internet rumors can spread quickly and cause great damage to the international express delivery industry. For example, some false information may cause customers to doubt the safety of goods and even affect their trust, thereby reducing customer usage and order volume.
• The impact of rumors on the reputation of the express delivery industry: Online rumors pose a major threat to the reputation of the express delivery industry, will reduce the industry's credibility and aggravate the social trust crisis.

2. The international express delivery industry actively responded to the national call and participated in the campaign to combat online rumors:

The international express delivery industry has actively responded to the national call, actively participated in the online rumor governance campaign, leveraged its own advantages, and played an active role in online rumor governance.

• Internal management and technical means: International express delivery companies have strengthened their internal management systems, established a comprehensive rumor monitoring mechanism, and used advanced technologies, such as artificial intelligence and machine learning, to monitor, identify, and deal with rumors in real time.
• Rumor-busting publicity and social responsibility: International express delivery companies actively carry out rumor-refuting publicity activities, using their own channels and influence to improve the public's ability to identify online rumors. At the same time, international express delivery companies should also fulfill their social responsibilities, protect customer information security, maintain the industry's image, and ensure that customer interests are not harmed.

3. The important role of the international express delivery industry in the governance of online rumors:

The importance of the international express delivery industry in the governance of online rumors is reflected in the following points:

• Network communication channels: As a representative of global logistics, international express has a huge network and channels. Through its own network platform, it provides effective rumor-refuting and publicity services to the society.
• Technical Support: International express delivery companies are constantly exploring and developing advanced technical means, such as artificial intelligence and blockchain, to deal with online rumors and improve response efficiency and accuracy.
• Cooperation and co-construction: The international express delivery industry actively cooperates with website platforms and relevant departments to jointly combat online rumors, formulate a sound governance mechanism, and ensure information security and social fairness.

4. Cooperation of the international express delivery industry in website platform governance:

International express delivery companies actively cooperate with website platforms to jointly maintain network order and social interests.

• Information Sharing: By sharing relevant data and cases, we can strengthen information exchange and promote the effectiveness of online rumor governance.
• Technical Support: International express delivery companies provide professional technical support to help website platforms deal with online rumors.
• Jointly formulate rules: International express delivery companies and website platforms jointly formulate norms for the management of online rumors to ensure information security and social fairness.

5. The social responsibility of the international express delivery industry in the governance of online rumors:

As the representative of global logistics, the international express delivery industry bears social responsibilities and should actively participate in the governance of online rumors and maintain social fairness and justice.

• Protect customer information security: International express delivery companies should strengthen the protection of customer information to prevent malicious use of information to cause losses and damage.
• Maintaining the industry image: International express delivery companies should maintain a good industry image and enhance the public's ability to identify online rumors.

6. Outlook for the governance of online rumors in the international express delivery industry:

With the development of technology, the problem of online rumors will become more complicated, so we need to constantly explore new solutions and measures.

• Strengthen industry self-discipline: International express delivery companies should strengthen their own self-discipline, improve the level of industry self-discipline, and jointly maintain network order and social fairness.
• Improve technical means: International express delivery companies should continue to develop and apply advanced technical means to improve their ability and efficiency in dealing with online rumors.
• International Cooperation: International express delivery companies should actively participate in international cooperation and work together with other countries and regions to combat online rumors and safeguard social fairness and justice.

As a representative of global logistics, the international express delivery industry plays a key role in the governance of online rumors, bringing stability and trust to society. I believe that with the continuous development of technology, the international express delivery industry will be able to better deal with the problem of online rumors and maintain social fairness and justice.