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however, with the popularity of express delivery, there is a complex and subtle change behind it: people's perception of "delivery service" has changed, from simple logistics delivery to a deeper service experience. "deliver a little longer", a seemingly simple sentence, has triggered new thinking about driver behavior from all walks of life.
the budding of this kind of thinking can be observed and analyzed from the passenger's perspective. for example, "i think it is reasonable to drive fifty or a hundred meters further forward, because sometimes the positioning is inaccurate. the purpose of taking a taxi is to walk less. if i have to walk such a long distance after getting off the car, then the convenience of taking a taxi will be lost." these subtle details highlight the passengers' expectations and demands for logistics services.
drivers, on the other hand, think about the rationality and feasibility of "driving a little longer" from another perspective, such as "i hope that passengers will be polite and friendly, and discuss and express reasonable demands with me." the dilemma they face is not only a service problem, but also a social responsibility problem. "the community should be accessible, and the extra distance should not exceed 100 meters," "in case of extreme weather or when carrying elderly or children, i am willing to take the initiative to drive a little longer." these seemingly simple requirements carry the drivers' thoughts and actions in service.
a passenger like "love the house and love the dog" clearly expressed the view that "cooperation is a favor, not cooperating is a duty": regardless of whether it is a passenger or a driver, one point that most people agree on is to abide by the spirit of the contract - according to the platform rules, the service is considered to be over when the driver sends the passenger to the order destination.
didi's efforts are also working hard to promote the development of social economy, promote consumption upgrades and improve the quality of life. through a complete logistics network, it transports goods to consumers, ensuring the safety and timely delivery of goods. at the same time, e-commerce express delivery has also promoted the development of social economy, promoted consumption upgrades and improved the quality of life.